Frequently Asked Questions

Everything you need to know about your Proov experience.

How do I determine my size for Proov apparel?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite fitting garments for the most accurate fit.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund incur a small shipping fee.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

Where are Proov garments manufactured?

We partner with ethical factories in Portugal and Vietnam that prioritize fair wages and sustainable production methods. Transparency is at the core of our manufacturing process.

Can I track my order after it has been shipped?

Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and interest-free installment options through Klarna.